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129 Wolfpack Dr Durham, NC 27704

919-220-5633
Opening Hours
  • Mon 8:00AM - 6:30PM
  • Tue 8:00AM - 6:30PM
  • Wed 8:00AM - 6:30PM
  • Thu 8:00AM - 6:30PM
  • Fri 8:00AM - 6:30PM
  • Sat Closed
  • Sun Closed

919-220-5633 | 129 Wolfpack Dr

CODE OF ETHICS

CODE OF ETHICS, Durham, NC

As a member of the TECH-NET Professional program we agree to:

Ethics

  • Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.

  • Offer customers a price estimate for work to be performed.

  • Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.

  • Make every effort to keep the customer informed about appointments and completion deadlines.

  • Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.

  • Furnish or post copies of any warranties covering parts or service. Use quality Advance Auto Parts auto parts, guaranteed coast to coast.

  • Provide and honor Advance Auto Parts manufacturer warranties.

  • Exercise reasonable care for the customer's property while it is being serviced.

  • Make every effort to fix the customer's vehicle right the "first time".

  • Maintain a system for fair settlement of customer's complaints.

  • Cooperate with established consumer complaint mediation activities.

  • Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.

  • CARQUEST
  • Amsoil
  • TECH-NET Professional Auto Service - Trans
  • Car Care Aware

Testimonials

Crazy Charlie is really honest and the customer service is top notch here.
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